Refund policy

Our top priority is for you to love your purchase. If for any reason you’re not fully satisfied, we’re here to help.

• Exchanges are accepted within 14 days of receiving your order.

• Items must be unused, unworn, unwashed, and in their original condition with tags attached.

• Exchanges are subject to product availability.

• Customers are responsible for shipping costs related to exchanges unless the item is defective or incorrect.

• Refunds are accepted within 14 days of delivery.

• Items must be unused, unworn, unwashed, and in their original condition and packaging

• Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original method of payment within 5–10 business days.

• Items showing signs of use, damage, or washing

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or refund at no extra cost.

Please contact us through our instagram page Thekru.eg with:

• Order number

• Reason for return or exchange

• Photos (if applicable)